Opt-in Policy

1. Purpose and Scope

This opt-in policy outlines how RebootTwice LLC collects, manages, and protects user consent for email communications and SMS/text messaging services. This policy applies to all visitors and users of the RebootTwice LLC website who choose to receive our communications.

2. Opt-in Process

2.1 Registration Form

When users create an account or subscribe to our services, they will encounter a clear, unambiguous opt-in section within the registration form at https://www.reboottwice.com/register.

This section includes:

  • A clearly labeled checkbox that is unchecked by default
  • Explicit language describing what the user is opting into
  • Links to our Privacy Policy and Terms of Service
  • Clear indication that providing consent is optional

2.2 Email Consent Language

The email opt-in checkbox will be accompanied by the following statement:

☐ Yes, I would like to receive emails from RebootTwice LLC about product updates, industry news, and special offers. You can unsubscribe at any time by clicking the link in the footer of our emails. For information about our privacy practices, please visit our Privacy Policy.

2.3 Mobile/SMS Consent Language – Compliant CTA

The SMS opt-in checkbox will be accompanied by the following compliant statement:

☐ Yes, I consent to receive text messages from RebootTwice LLC at the mobile number provided. By checking this box, I agree to receive SMS messages regarding account updates, service notifications, and promotional offers. Message frequency: Up to 4 messages per month. Message and data rates may apply.

To get help, text HELP to our SMS number. To stop receiving messages, text STOP to our SMS number.

By checking this box, I confirm that:

  • I am the primary owner of this mobile device
  • I have the authority to provide consent for SMS communications
  • I understand that consent is not required to make a purchase
  • I have read and agree to the SMS terms in our Privacy Policy

2.4 Mobile Opt-in Specific Path

Mobile Registration Process:

  1. User enters their mobile number in the registration form
  2. User checks the SMS consent checkbox with full disclosure language
  3. User submits registration form
  4. The system sends a welcome SMS with confirmation and opt-out instructions
  5. User receives immediate confirmation of opt-in status

Welcome SMS Format: “Welcome to RebootTwice LLC! You’re now signed up for SMS updates (up to 4/month). Msg & data rates may apply. Text HELP for help, STOP to cancel. Privacy: reboottwice.com/privacy-policy”

3. Types of Communications

3.1 Email Communications

By opting in, users may receive:

  • Product updates and new feature announcements
  • Industry news and insights
  • Special offers and promotions
  • Newsletter communications
  • Service updates and maintenance notifications

3.2 Text Message Communications

By opting in to text messages, users may receive:

  • Product updates and new feature announcements
  • Industry news and insights
  • Special offers and promotions
  • Newsletter communications
  • Service updates and maintenance notifications

Message Frequency Disclosure: Maximum of 4 messages per month. Cost Disclosure: Standard message and data rates may apply

4. SMS Compliance Requirements

4.1 HELP Instructions

When users text HELP to our SMS number, they will receive:

“RebootTwice LLC SMS Help: You’re receiving up to 4 msgs/month. Msg & data rates may apply. For support, call (949)831-8821 or email privacy@reboottwice.com. Text STOP to cancel.”

4.2 STOP Instructions

When users text STOP or UNSUBSCRIBE to our SMS number, they will receive:

“You have been unsubscribed from RebootTwice LLC SMS messages. You will not receive any more texts from us. For questions, contact (949)831-8821.”

Alternative STOP keywords recognized:

  • STOP
  • UNSUBSCRIBE
  • CANCEL
  • END
  • QUIT

4.3 Message and Data Rates Disclosure

All SMS communications include the disclosure: “Message and data rates may apply” or “Msg&data rates may apply”

4.4 Privacy Policy Reference

All SMS opt-ins and communications include reference to our message program privacy policy:

  • Link format: “Privacy: reboottwice.com/privacy-policy”
  • Full reference: “For information about our SMS privacy practices, visit our Privacy Policy at https://reboottwice.com/privacy-policy .”

5. User Rights and Control

5.1 Modification of Preferences

Users can modify their communication preferences at any time by:

  • Visiting their account settings at https://www.reboottwice.com/account/preferences
  • Clicking the “Update Preferences” link in any email
  • Texting HELP for SMS preference assistance
  • Contacting our support team at (949)831-8821

5.2 Email Unsubscribe Options

Every email sent by RebootTwice LLC will include:

  • A clearly visible unsubscribe link in the footer
  • An option to modify email preferences
  • Our physical business address

5.3 SMS Unsubscribe Options

Every text message sent by RebootTwice LLC will include:

  • Instructions to reply STOP to opt out
  • Instructions to reply HELP for assistance
  • Message and data rates disclaimer, where applicable

6. Data Protection and Privacy

6.1 Storage and Security

  • All opt-in data is securely stored in encrypted databases
  • Access to opt-in information is restricted to authorized personnel
  • Regular audits ensure compliance with data protection regulations

6.2 Data Retention

  • Opt-in records are maintained for the duration of the user’s subscription
  • Records are retained for 24 months after unsubscription for compliance purposes
  • Users can request complete deletion of their data at any time

7. Compliance

7.1 Regulatory Framework

This opt-in policy complies with:

  • CAN-SPAM Act requirements
  • TCPA (Telephone Consumer Protection Act) requirements
  • CTIA Messaging Principles and Best Practices
  • GDPR consent requirements
  • CCPA privacy requirements
  • FCC regulations for SMS marketing
  • Other applicable state and federal regulations

7.2 Documentation and Records

RebootTwice LLC maintains records of:

  • Initial opt-in consent with timestamp
  • Date, time, and source of consent (web form, mobile app, etc.)
  • IP address and device information at the time of consent
  • Any subsequent changes to the consent status
  • All STOP requests and confirmations
  • HELP request responses

8. Policy Updates

RebootTwice LLC reserves the right to modify this opt-in policy at any time. Users will be notified of any material changes via:

  • Email notification
  • SMS notification (for SMS subscribers)
  • Website announcement
  • Update the date on the policy page

9. Contact Information

For questions about this opt-in policy or to exercise your rights regarding email or SMS communications, please contact:

RebootTwice LLC
Email: privacy@reboottwice.com
Phone: (949)831-8821
Address: 701 West Redondo Beach Blvd. #1108, Gardena, California 90247, United States

For immediate SMS assistance:

  • Text HELP to our SMS number
  • Text STOP to unsubscribe from SMS messages

© 2025 RebootTwice LLC. All rights reserved.

 

Last Updated: June 4, 2025

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